Staff Augmentation

Symmetry serves the Information Technology and Finance markets with talented, hard working people to supplement your staff and operations.  Our associates have worked in the Department of Energy, Housing and Urban Development and Homeland Security.  These resources include the following areas:

Human Resources

·       Subject Matter Experts

·       Analysts

·       IT Installations

·       Data Migrations

·       Moves, Adds and Changes

·       Adaptive Training

·       End-User Training

·       Help Desk Development

·       Help Desk Administration & Maintenance

Methodologies

·       IT Strategy & Plan Development

·       Project and Program Management

·       Quality Assurance Program Development and Surveillance

·       Configuration/Asset Management 

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Hardware Maintenance

Symmetry teams with business partners across the country to provide nationwide computer hardware maintenance support.  Our maintenance capabilities include computers, peripherals, adaptive technologies, servers, switches and routers.

Computer maintenance should be fast, high quality and competitively priced. Symmetry applies advanced management principles designed to save time, improve service and manage costs:

·       Tailor spare parts inventory to your equipment

·       Put qualified technical talent on the front line

·       Use knowledge databases and advanced communications

·       Empower front line decision-making

 How We Solve Most Problems in One Call

Our knowledgeable help-desk attendants answer an 800- number 24 hours a day. By the time your initial call is complete and logged, a field engineer has already been paged. System-down situations get immediate supervisory attention. Next, the engineer identifies all possible causes, and the parts needed for each. Most likely, the required parts are already on-site; if not, we will ship them for next day delivery, or order them direct from the manufacturer.

Systems Keep Track of Everything

To be sure your needs won't fall through the cracks, our automated call tracking system provides up-to-the-minute status on every service call and ordered part. Another database tracks the history of all of your covered equipment, all cross-referenced to thousands of manufacturer and vendor records for locating and ordering parts. Most important, we use a smart database - our "guru finder" - to track the product knowledge and expertise within our own organization.